Accessibility Statement for ASK THE FOX

The brand ASK THE FOX strives to make its website https://www.ask-the-fox.com accessible without barriers. We want to enable all users – regardless of their individual abilities – equal access to our online shop. This declaration on digital accessibility applies to the website https://www.ask-the-fox.com and was created in accordance with legal requirements. The basis is in particular the Directive (EU) 2019/882 on accessibility requirements for products and services as well as the corresponding national implementation laws.

Status of compliance with the requirements

This website is partially compliant with the requirements of the EU Directive 2019/882, the standard EN 301 549, and the Web Content Accessibility Guidelines (WCAG 2.1, Conformance Level AA). Non-accessible content is listed below.

Non-accessible content

  1. Content without sufficient alternative texts
    Some images currently do not contain alternative text. We are continuously working to add these.
  2. Historical content
    Parts of the content created before the accessibility requirements came into force may not fully comply with current standards. A comprehensive accessible revision would be economically disproportionate. However, content published in the future will be created as accessible as possible.
  3. Complex functions
    Individual functions or interactive components are technically complex and not yet fully implementable in an accessible way. This includes certain interactive product filters or visual product presentations. We continuously review technical and economic possibilities for improvement.

Measures to improve accessibility

To improve digital accessibility on ask-the-fox.com, we implement the following measures, among others:

  • Clear and meaningful structuring of content
  • Use of accessible font sizes and color contrasts
  • Adjustable text display via system settings
  • Simple and understandable language, as far as possible
  • Support for keyboard operation
  • Continuous review of new content for accessibility

Feedback and contact

Have you noticed deficiencies regarding the accessible design of our website? Then we look forward to your feedback. Please tell us as precisely as possible on which page and at which function a problem occurred (ideally with a link and description of the problem).

You can reach us at:

ASK THE FOX
Fire protection and fire blankets with a cuddle factor
Lerchenstraße 28a
22767 Hamburg
Email: info@ask-the-fox.com
Phone: 040 – 25 480 444

If your accessibility concerns are not answered or processed within a reasonable period, you can contact the Conciliation Office under the Disability Equality Act (BGG). The Conciliation Office mediates conflicts between people with disabilities and public as well as private bodies.

Contact Conciliation Office BGG:
Mauerstraße 53
10117 Berlin
Phone: 030 18 527 2805
Email: info@schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de

Responsible market surveillance authority

Responsible for compliance with accessibility requirements is:
Market Surveillance Office of the States for the Accessibility of Products and Services (MLBF)
Magdeburg, Saxony-Anhalt

Our staff will assist you with questions about using our offer and placing orders.

Creation date and updates
This declaration was created on 27.06.2025 and last updated on 27.06.2025. The basis of the assessment was a self-assessment combined with automated tests as well as random user tests. We regularly review this declaration and adjust it in case of changes in technology or legal situation.

Accessible alternative formats

This declaration is also available on request in Easy Language or with a reference to sign language. Please contact us if needed.